CEO Life style

FAQ For Yossi Ghinsberg Seminar

Why am I being asked for my mobile number?

Well, the simplest reason being that it is for the security of your transaction.


I booked tickets through the website but did not get the confirmation email.

In case your confirmation details are lost or you have not received a confirmation mail, click on the 'CONTACT US' link on the website. Alternately, please mail santhosh@eyeballmedia.in

Verified By Visa - MasterCard Secure Code

What is Verified by Visa?

Verified by Visa is a new way to add safety when you transact online. Adding a password to your existing Visa card, Verified by Visa, ensures that only you can use your Visa card online. It's easy to activate for your existing Visa card, and it's free.


How do I get this 'extra password'?

It's simple. Log on to your bank's website, register your card for Verified by Visa or MasterCard Secure Code and get your password. Each bank has its own process for card registration so log on to your bank's website for details.


What if my bank does not support VBV/MSC?

The RBI notification concerns cards issued within India only. If your card is issued outside India, your online transactions will go through even without this extra authentication step (unless your Card Issuer requires VBV/MSC authentication). If your card is issued in India and does not support VBV/MSC, we suggest you look for a new bank.


What are the modes of payment available to book tickets?

We have the below modes of payment available for purchasing tickets:

When I enter my credit card information, the website asks for a CVV code. What is the CVV code?

The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards. This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.

My booking has been rejected, but my credit card has been charged? What do I do?

This is a very rare situation, and can occur in case of a network fluctuation at the site at the time of confirming the transaction. In this case, a reverse request for the charge on your card will be sent by us to the bank in 3 working days.


The refund has still not been credited in my credit card account

As per our company policy, we send a reverse request to the bank within 3 working days. Depending on each bank's policy, it can sometimes take up to 15 working days for the reversal to take effect.


In spite of several reminders, the refund is still not reflecting on my card.

As per our company's policy, a reversal request is sent to the bank within 3 working days from our end. It can take up to 15 working days for the reversal, depending upon the card issuing bank for the amount to reflect in your account. In a rare case, if it has been longer than 15 days, please feel free to contact us on us on +91 99406 26150 , chat with us or email us at santhosh@eyeballmedia.in and we will take this up on priority with the bank to ensure the refund is done immediately.


Can I book my tickets without my credit card since I don't want to disclose my credit card details?

All credit card and debit card payments on our website are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.


However if you still would not like to go ahead with the credit card payment you could call us on +91 99406 26150 or mail us at santhosh@eyeballmedia.in


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